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Troubleshooting

Start by refreshing the page once and retrying the action. If the problem continues, use the section below that matches what you see.

Photo upload problems​

Check all of the following:

  • The file is JPG/JPEG, PNG, or WebP.
  • The file is no larger than 5 MB.
  • The listing has fewer than five uploaded images.
  • You have selected a storefront on Listing details.
  • Your network remains connected until the new thumbnail appears.

Upload one image at a time. If a file still fails, export a fresh JPG or WebP copy, give it a simple filename, and retry. Do not continue until at least one image is visible in the form.

“Next” does not continue​

Befoshop highlights the first invalid field. Common causes include:

  • Missing title, price, storefront, or image.
  • A description shorter than 10 characters.
  • No video tone or segment selected.
  • Video generation still running or no completed video available.
  • No template selected.
  • Missing public-page copy or feature.

Correct the field and select Next again.

Video generation does not finish​

While generating, the preview displays a loading state and the inputs are locked. Allow several minutes, especially for a multi-segment ad. If you leave, return to the draft from Listings and open the AI Generation step; Befoshop checks the latest request again.

If AI Generation Failed appears, read the message, review the inputs, and select Generate again. If the message says you reached the generation limit, check Settings → Billing for the current plan and wait for the next billing period or change plans.

A draft is missing from Listings​

Clear the search box and set the status filter to All Status or Draft. An in-progress generation can be temporarily hidden until processing finishes. Refresh after a few minutes.

Only live ads are publicly available. Open the listing details and check its state:

  • For Draft, select Continue Creating and finish publishing.
  • For Paused, select Go Live.
  • If you edited a live ad, complete every edit step and select Go Live.

If the full product URL stopped working after a title edit, copy the short link from Listings again. The short link stays stable and follows the current page address.

The listing is missing from the storefront​

Confirm that the ad is Live and assigned to the storefront you opened. Draft and paused ads are deliberately hidden. Refresh the public store after changing the status.

A storefront cannot be deleted​

Stores with listings cannot be deleted. Delete every listing assigned to that store, including drafts and paused ads, then retry from Storefront.

Email verification did not arrive​

Open Settings → Profile and select Resend verification email. Check spam and mail filters, then use the newest verification message. Confirm that the address shown on the Profile page has no spelling mistake.

Payment or plan looks wrong​

Refresh Settings → Billing after returning from checkout. If payment failed, add a valid card or make another saved card the default. Do not retry checkout many times; instead, contact support with the plan, invoice date, and the last four digits of the card. Never send a full card number.

Collect details for support​

Before contacting support, note the page you were on, the action you selected, the exact message, and the approximate time. For a listing issue, include its short share link or title. Screenshots are helpful, but remove sensitive payment or personal data first.