Skip to main content

Contact support

If the help articles do not resolve the issue, email support@befoshop.com or open the support form while signed in.

Submit a support ticket​

  1. Choose the closest category: General question, Account, Billing, Technical issue, Feature request, Feedback, or Other.
  2. Enter a subject of at least 5 characters.
  3. Describe the issue in at least 10 characters, including what you expected and what happened.
  4. Attach relevant files if needed.
  5. Select Submit Ticket.

You can attach up to five files, each no larger than 20 MB. After submission, Befoshop shows the ticket number and sends the team's reply to your account email.

What to include​

For a faster answer, include:

  • The listing title and short share link, if relevant.
  • The storefront name or public URL.
  • The exact error or notification text.
  • The approximate date, time, and timezone.
  • The browser and device you were using.
  • The steps that reproduce the problem.

For billing, include the invoice date, amount, and last four digits of the card only. Never include your password, full card number, card security code, private API keys, or government identification in a ticket.

After submitting​

Keep the ticket number for reference and watch the inbox for the verified email shown under Settings → Profile. If you need to send another message about the same issue, reply in the existing email conversation instead of opening a duplicate ticket.